A Phenomenological Study to Analyze People Trust over ZakatMustahiq Institutions

Abstract

This qualitative study adopts content analysis, interview analysis and a review of multidisciplinary literature that primarily relate to zakat institutions, public governance and consumer behavior. Interviews from various Zakat donors, employees of different institutions have given an insight on the people’s confidence on that organization. The writing style of this report is thematic with the phenomenological tradition of research is used. The research using a comprehensive qualitative data analysis method to analyze the interview transcription to make the process as scientific as possible. All transcribed information was sifted through identifying significant statements from which meaning were derived. In the next step initial themes were identified from which emerging themes were derived making the approach more robust. The research has proved to be fruitful as it concluded that most trust of people is on Islamic institutions. Banks are opted to be the lowest ranked in confidence of people. The recommendations are also being provided so that the concerned organization look in to improve their services.